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This course is an introduction to the skills and knowledge required of employees in the private health insurance industry. Participants will develop an understanding of the scope, sectors and responsibilities of the industry, the procedures, guidelines, policies, standards, and ethical requirements of the industry, sustainability issues, how to manage information and how to plan work, how to participate in and facilitate work team activities, and how to develop and maintain personal competency.
This course covers the development and use of emotional intelligence in the workplace to increase self-awareness, self-management, social awareness, and relationship management.
This course gives participants the skills and knowledge to effectively identify the needs of members and to deliver the appropriate service. Participants will be able to monitor and report on service delivery, contribute to quality member service standards, implement member service systems, and implement team member service standards. Participants will also learn about dispute resolution, and how to effectively handle a dispute.
This course provides participants with a thorough working knowledge of claims processing. Participants will learn how to interpret documents and instructions, use and apply appropriate specialist terminology, extend understanding of specialist terminology, collect and organise information relating to claims, research claims and validate claim information, and maintain records and lines of communication.
Participants of this course will develop the leadership skills and knowledge required to promote team cohesion and innovation. Participants will learn to collect, analyse and communicate information and ideas, inspire trust and confidence, develop and maintain networks and relationships, manage difficulties into positive outcomes, maximise innovation in a team, develop effective ways to work, and support and guide colleagues.
This course covers the skills and knowledge required to develop and maintain an in-depth knowledge of the financial products and services provided by an organisation, or those an organisation uses, and how they may be applied to consumer needs. It also covers the skills and knowledge required to present a sales solution and close a sale in response to a consumer enquiry.
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